Frequently Asked Questions & Shipping

FAQ – Knowledge base

Pick one of the 6 categories of question:

General Questions 

Pirate Culture Question

Product Questions

Weapons Questions

Customizing Questions

Delivery Questions

 

General Questions:

Do you have krewe, military, or senior discounts?
Sorry we don’t offer any discounts, as we already offer you arrrrr everyday low price.  Arrrr prices are the same in store, on-line and at outside events.  The process of making many different kinds of unique pirate products in house is very expensive and our profit margin is already very, very low.  We don’t raise our prices so that we can artificially lower them and call it a sale. 

How do I figure out what size I wear?  
Most of arrrrr products have a measurement in inches next to the size.  For most items such as shirt n’ blouses, they represent the chest size. For other items, such as skirts n’ pants, they represent the waist size.  It be best to get a measuring tape and get your actual waist or chest measurements (jean and other clothing are normally vanity sizing, which are not actually based on measurements).  For pants, you will want to order a size that is 3 inches less than your true waist measurement or they will fall off. (For corset sizes, read the text on the corset page.) 

How do I figure out what corset size I wear?  
Tape measure your waist at its narrowest point (generally 2-3 inches above the belly button) , then take 3-4 inches off if you are new to wearing corsets or have little body fat. Take 5-6 inches off if you are experienced at wearing corsets or have more body fat. Do not go off your clothes size. If you have a waist measurement of over 40 inches, you can take 6 to 8 inches off for your size.

Example: If you waist is 27 inches and you are an experienced corset wearer & have normal body fat, you should order a 22 inch corset. If unsure, order it smaller, as you should not lace it completely tight. These corsets have modesty panels in front and back and skin will not be showing.

When are you open?
On-line we are open 24/7. We answer calls and e-mails everyday.  Arrrr retail store in Tampa, FL be open Fri – Sat – Sun from 11am to 6pm year round.  We are also open on Thursday from 11 am to 6 pm in the months of Sept, Oct and Jan.  There are extended days and hours for Gasparilla in January.  

What is the open by appointment?
We are normally only open Friday to Sunday. If ye be happening to be in Tampa at a different time, you can arrange a special appointment to visit arrrrr fine shop by calling in advance to set up a visit, but ye must guarantee a purchase of $200 or more to qualify.

Do you take checks or travellers checks?
We do not accept personal checks, but are happy to take traveler's checks and credit cards. We do sometimes have issues with debit cards that cannot be used as a credit card.

Do you ever have sales?
We believe in the olde fashioned idea that ye should care more about being happy with the quality of the product than getting it as cheap as possible, n' we don't play the game of marking things up so we can pretend to mark them down.

We want you to buy pirate stuff when you need it, not make you wait fer a sale.  Arrrr prices be the same everyday at arrrrr physical store, as well as on-line or at outside pirate events. We be pirates, but honest ones.  We want you to feel you got lots of great pirate gear not available anywhere else.

How do gift certificates and store credit works?
When you order a gift certificate you will receive a special code on yar invoice/receipt.  When you come in the store or pay on the shopping cart, you will put the special code in the shopping cart box as seen in the screen shot below:

What events do you vend at?
You can visit our pirate events page to view the events we will be vending at. Generally we vend at: Hampton Blackbeard Festival, DragonCon, Cedar Key Pirate Invasion, Tybee Island Pirate Festival.  We also vend at various other events depending on time available n' circumstances.

How do I get a job at Pirate Fashions?
Visit the Working at Pirate Fashions page.

If am not sure about the size, can I buy two and send one back?

We suggest that you don’t do that because you will have to pay the 15% restocking fee and the shipping to us, while if you buy one and exchange it you only pay the shipping to us, we pay the return shipping.  (also see returning products section)

 

Pirate Culture Questions

How did you get in the pirate business?
That be a great question.  After a failed attempt to be a respectable businessmen, a mate suggested that Tiger Lee go on the account n' shoot pirates. This friend, who ran a business called "Pirates for Hire" out of Hollywood, got a large corporate gig to put on a pirate party n' be needing a photographer to dress people as pirates n' shoot them.  So Tiger Lee started out as an olde tyme photographer who specialized in pirates only.  He moved from San Diego to St Thomas in the American Virgin Islands to start up a permanent Pyrate Photos studio, but it didn't work out.  He did finally set up in St Augustine, FL for 3 years, but outgrew the location n' moved to Tampa, FL.


Have you ever been in the Movies?
We have provided many props n' clothing to movies n' TV programs.  In terms of being in front of the camera, we have been extras in movie  called "America, Imagine a World without Her", we were in the documentary for Assassins Creed 4, as well as a piece for Museum Men, the History Channel TV series, plus we have been in a lot of TV news interviews.

How do I find out about pirate events?
Visit arrrrrr Pirate Event page.

When is Talk Like a Pirate Day?
The special day fer all pirate loving souls be September 19 every year since 1995. Started by Cap’n Slappy and Ol' Chumbucket with the help of Dave Barry in 2002 to popularize it to the world.


How do I join a pirate group?
Just visit arrrrrr Pirate Group page, search fer the group closest to yar location and click on the links to research the different pirate groups.

 

I’m going on a Disney Cruise, can you help me?
We be happy to plunder any large rich ship you point us to, we arrrrr pirates. Our experience be that people are too conservative, only bringing an eye patch and bandana. Those who come back to us to prep for their second cruise always tell us that they should of listened to us n’ gone overboard with an outfit. The better yar outfit be the more fun ye will be having. Get an outfit that will make you feel like a movie star, one that will have someone asking fer yar photo every ten feet.


How to talk like a pirate?
Start with this here video on how to talk like a pirate.

The best book on the subject be the Pirate Primer, which you can buy here.

 

 

Product Questions:

Do you sell kid’s pirate stuff?
We focus on pirate clothing fer adults. We do have a few items that might work for kids, such as a few hats, toy weapons, skull caps, but typically no clothing other than tee shirts.

Do you sell pirate costumes?
We don’t sell cheap polyester Halloween costumes. We do sell more authentic pirate garb in mainly natural fibers. We focus on the time period from 1580 to 1840 for Europe and North America. 

How do I know if something is in stock?
Items we buy from someone else and resell are in the current inventory system and will show up available to purchase on-line, though occasionally the inventory system is incorrect.  Most of the items we make in house are always available to purchase on-line, but they may not be in stock.  We will let you know how long it will take to make the item, sometime just one day, sometimes 4 to 8 weeks depending on our backlog of production. 

Can you help me build an outfit?
If you be struggling with finding an outfit we can help you.  I would just ask that you take a look at the How to Dress Like a Pirate or How to Dress Like a Lady Pirate first and see if you like any of those outfits.  If there isn’t something you like, figure out what it is you are looking for that wasn’t covered.  

Always start with the middle first (corset, coat or waistcoat), then pick a top and bottom to work with it.  After that then pick out the accent stuff such as a bandana, sash and socks. Then the belt, boots and hat. Lastly go for weapons or drinking supplies and items to hold them, such as baldrics,  holsters n’ frogs. 

Our color suggestion for putting together an outfit is to have each item contrasting with the item next to it, so that all the items are not the same color (unless you want a completely matched set – which was a popular style back then). This means you have a white shirt next to a burgundy waistcoat, with a red sash and black belt over it, and a black pant under it, then red socks and black boots.  Black hat with red bandana.  Every though you have 3 red and 3 black item, none of them are next to each other.

Do you sell anything other than pirate stuff?
We focus mostly on products that pirates n’ wenches wear. We occasionally have a few mermaid products, but we do not carry Taco costumes.

What kind of pirate stuff don’t you sell?
We don’t have much in terms of home furnishings other than some flags n’ treasure chests. We don’t carry tourist souvenirs like ashtrays, spoons or towels with skull n crossbones.

What are the different materials do you use?
We try to use the same materials used on the original pirate products. We primarily use natural fabrics such as linen, cotton, silk and wool in arrrr garments. Some of our clothes are made of rayon which is a man made fabric from wood pulp. Some of the fancy brocades in our corset and frock coats arrrr made of synthetic fabric, as natural brocades are almost impossible to find anymore and incredibly expensive when you can find them. We use good quality cow hide in most of our leather products. We use steel, brass and wood in our weapons.

Do you carry antiques?
We have a few antiques in arrrr shop, but most everything we carry is a modern reproduction.

Can you tell me where you source your products?
We have spent many years of searching the 7 seas fer the finest pirate products. We could tell you arrrr secrets, but we would have to kill ye! Remember that dead men tell no tales.

How to you put this stuff on?
We have videos all over the website that demonstrate how to wear certain pirate garb, such as bandanas, sashes, belts, corsets, skirts, etc.

Do you have photo of customers in garb?
We do have hundreds of photos of customers in arrrr garb, just visit the arrrr customers web page.

How are your products different from the originals?
We start with research on original patterns and we look at what other companies are producing. We have found that clothes made and worn 200 years ago are much different than today's clothing. Pants didn’t have pockets, were worn high on the waist, tight around the calf with a big diaper butt so you would not rip out the crotch when riding horses. We found that modern men would not buy the original style clothing, so we have made modification to make you feel comfortable wearing it.

 

Weapon Questions:

Do you need to permit to buy a black powder weapon?  You must n be over 18 to buy any weapons from us, but we are not required to run a background check on you or see a firearms permit.  We do not sell black powder itself.

Are your swords real?
All of our swords are made of steel, none of them have sharp edges.  We carry 3 types: presentation, battle ready and stage combat.  The latter two are designed to sword fight with.

Can you ship weapons to me?
We can not ship functional black powder weapons to New Jersey, New York City or Chicago.  We are willing to ship blades and non-functional black powder weapons (touch hole not drilled out – extra fee may apply) or replica firearms to foreign countries, but you bear the risk and cost of shipping.  If the shipment gets returned we will refund the cost of the items but not the shipping fees, so do your research first and find out what is allowed into yar country.


Can you really fire lead musket balls?
All arrrr black powder firearm are designed to fire lead musket ball. Some of our competitors weapons are only design to blow smoke and make noise, but arrrrrs be fully functional weapons.


Do you sell powder n’ ammo?
We are not allowed to sell black powder and ammo. We suggest you get yar black powder from: powderinc.com and yar musket balls from: trackofthewolf.com


Can these replicas be made to fire?
The non-firing replica weapons should not be made to fire, as they are made of soft pot metal instead of ordinance quality hardened steel, which means that it would fire once and explode. If you want a firing weapon, then buy arrrr real black powder firearms.


Can you assess antique weapons?
We are not in the business of given assessment of antique weapons. iIf you brought one in to the store, we could give you the 5 second assessment of whether it's a reproduction or an antique weapon. Appraisals to determine value can cost hundreds of dollars and takes specialized market knowledge to do properly.


Can you repair firearms?
We can do simple repairs on most black powder weapons. If it is something that will take months to repair, it is not something we want to take on as we have more than we can handle at this time.

Customizing Question:

Can you custom tailor an outfit to fit me?
We are happy to custom fit an outfit that we already make if you do not fit the standard off the rack size, but there is an additional fee for that service, price varies according to how complicated the tailoring is.  This will also add more time to fullfill the order.

Can I bring or send you fabric to make something for me?
We only use arrrrr own fabric as we know how it washes n’ shrinks, if it stretches when sewn, if its too heavy or too light for its use, if it's natural or synthetic, how the dyes fade or wash out.

Do you make custom outfits?
We are happy to change the fabric, add trim/lace or custom size one of our current products if we make it in house.  Very rarely will we take on a new design. It take about 4 time longer to develop a new design compared to making an existing design, which means we would need to charge 4 time the cost.  This means a $50 shirt will cost $200, or a $300 coat will cost $1200.  We will only take on a new design if it is a gap in our current line up n’ we think it will sell well to our current customer market. We only create 3 to 6 new items per year in each category of garb, leather and weapons.  It may take 3 to 18 month to get the new design through the development process.

Do you alter, fix or add to an existing item?
General we will not work on products that we did not make.

How to properly measure someone?

Watch the video below:


 

 

Delivery Questions:

How long will it take to get something?
If we have everything in stock that you order, we normally pack it the same day and ship it out the next day by US Priority Mail, which takes about 2 to 3 days.  If we arrrr missing something, we will let you know in 1 to 2 days when we expect to have it available or to give you some other options. If we expect the item within 10 days, we will hold the entire order and ship the day the item arrives to arrr store. If you have many items in yarrr order, we may ship a part of the order and the remaining items when they come in. 

Can you overnight ship?
Sorry we are not set up for overnight or next day shipment.

How do I return something for a refund?
We want ye ta be happy with yar booty. Any exchanges or refunds must be made within 90 days. If ye want’s to return it ye must send the receipt or invoice n’ it must be in original condition with the tags attached. Then ye be havin’ 3 options:

1) We be happy to exchange it fer a different size
2) We be happy to give ye a store credit to exchange fer anything else in the store at a later date.
3) We will take a return, but we charge 15% restockin’ fee plus shipping n’ refund the balance.  If the product be damaged, washed, soiled, missing parts or tags we will not refund the item.

You will have to bear the cost of shipping returned items to us, we will cover the cost of shipping the exchanged item to you (this doesn't include foreign orders).If we send you the wrong items, we will issue you a return shipping label.  Custom made or "intimate" items, socks and underwear, (including plague or surgical masks,) arrrr not returnable, this includes custom tricorn hats. If corsets arrrr returned unlaced, there will be an re-lacing charge as that means that you didn't watch the video n' ye be putting it on wrong.


How do you figure out shipping cost?
Fer Domestic Orders, we ship everything Priority Mail by the USPS. The charges are based on the total dollar amount of the order. If the item is heavy or large, extra shipping charges may to added on to the order.

Fer Black Powder Firearms, we only ship FedEx Ground Shipping with insurance n' signature required, which means that you will be charged the 10-20 pound shipping rate for pistols and 20-35 pound shipping rate for blunderbuss and muskets. We have had major problems with other carriers losing n' damaging weapons. You will need to call on cannon orders for shipping.

 

Canada Shipping, Generally takes 10 to 14 days to get to yar country, then 1 to 3 days in customs

 

If the item is heavy or large, extra shipping charges may be added to the order. No real weapons will be shipped to foreign countries. Let us know if you want the order invoiced a special way for customs, as each country be different, otherwise we will just ship like we ship it to arrrrr domestic customers.

If we greatly overcharge ye on shipping, we will refund the overage after the item has been shipped. We be pirates, but honest ones as we only take what we need, arrrrgh! 


How do you handle customs fees?
Every countries customs laws are different, very complex and ever changing. It is impossible fer the sender to know most of it. We do know that most countries will not allow weapons or feathers without a lot of hassle. In all countries it is always the responsibility of the receiver to pay for the customs and duties. We may not, as a business, put that these are gifts on customs forms.  


Can I order on-line and pick up in store?
Yes!  Just complete your order online and in the notes section of the shopping cart write down that you would like to pick up the order in store. You will be charged the regular shipping fee at the time of order but when you pick up the order at the store, we will either credit the shipping charge back to your credit card or issue you a store credit for the shipping amount.

 

The Treasure Reward Program lets you earn 10 points with every dollar spent at the store or on-line to be redeemed for discounts. You can sign up by clicking the "Earn Rewards" button on the bottom left hand of the page. You are automatically enrolled when you qualify for Free Shipping.

Sorry we don’t offer any discounts, but we do offer a Treasure Rewards Program. Arrrr prices are the same in store, on-line and at outside events. The process of making many different kinds of unique pirate products in house is very expensive and our profit margin is already very, very low. We don’t raise our prices so that we can artificially lower it and call it a sale.

Most of our products have a measurement in inches next to the size. For items such as shirt n’ blouses, they represent the chest size. For skirts n’ pants, they represent the waist size. It is best to get a measuring tape and get your actual waist or chest measurements (jeans and other clothing are in vanity sizing, which is not true to measure). For pants, you will want to order a size that is 3 inches less than your true waist measurement. (For corset sizes, read the text on the corset page.)

Tape measure your waist at its narrowest point (generally 2-3 inches above the belly button) , then subtract 3-4 inches if you are new to wearing corsets or have little body fat. Take 5-6 inches off if you are experienced at wearing corsets or have plenty of body fat. Do not go off your clothes size. If you have a waist measurement of over 40 inches, you can take 6 to 8 inches off for your size.

Example: If your waist is 27 inches and you are an experienced corset wearer & have normal body fat, you should order a 22 inch corset. If unsure, order it smaller, as you do not have to lace it completely closed. These corsets have modesty panels in front and back and skin will not be showing.

Online we are open 24/7. We answer calls and e-mails everyday. Our retail store in Tampa, FL is open Fri – Sat – Sun from 11am to 6pm year round. We are also open on Thursday from 11am to 6 pm in the months of Sept, Oct and Jan. There are extended days and hours for Gasparilla in January.

We are normally only open Friday to Sunday. If ye happen to be visiting Tampa on a different day, you can arrange a special appointment to visit arrrrr fine shop by calling in advance to set up a visit, but ye must promise to purchase $200 or more to qualify.

We do not accept personal checks but are happy to take travellers checks and credit cards. We do sometimes have issues with debit cards that cannot be used as a credit card.

We believe in the olde fashioned idea that ye should be happy with the quality of the product and so we avoid offering "cheap" items. We don't play the game of marking things up so we can pretend to mark them down.

We want to provide pirate stuff when you need it, not make you wait fer a sale. In arrrrrr 6 years of operation, we have never held a sale. Arrrr prices be the same everyday at arrrrr physical store, as well as on-line or at outside pirate events. We be pirates, but honest ones. We want you to feel you got lots of great pirate gear not available anywhere else.

When you order a gift certificate you will receive a special code on yar invoice/receipt. When you come into the store you will present that code to your cashier or if you're paying online, you will input the special code in the shopping 

You can visit our pirate events page to view the events we will be vending at. Generally we vend at: John Levique Days, Hampton Blackbeard Festival, DragonCon, Cedar Key Pirate Invasion, Tybee Island Pirate Festival, and the St Augustine Pirate Gathering.

Pirate Culture Questions

That be an interesting question. After a failed attempt to be a respectable businessmen, a mate suggest that I go on the account n' shoot pirates. This friend ran a business called "Pirates for Hire" out of Hollywood, 'n got a large corporate gig to put on a pirate party n' be needing a photographer to dress people as pirate n' shoot them. So I started out an an olde tyme photographer who specialized in pirates. I moved from San Diego to St Thomas, American Virgin Islands to start up a permanent pyrate photo studio, but it didn't work out. I did finally set up in St Augustine, FL for 3 years and when we outgrew that location we moved to Tampa, FL.

We have provided many props n' clothing fer movies n' TV programs. In terms of being in front of the camera, we have been extras in a movie called "America, Imagine a World without Her", we were on the documentary for Assassins Creed 4, as well as a piece for Museum Men, the History Channel TV series, plus we have been on a lot of TV news interviews.

The special day fer all pirate loving souls be September 19 every year since 1995. Started by Cap’n Slappy and Ole Chumbucket with the help of Dave Barry in 2002 to popularize it to the world.

Just visit arrrrrr Pirate Group page, search fer the group closest to yar location and click on the links to research the different pirate groups.

We be happy to plunder any large rich ship you point us to, we arrrrr pirates. Our experience be that people are too conservative their first cruise and only bring an eye patch and bandana. Those who come back to us to prep for their second cruise always tell us that they should have listened to us the first time n’ gone overboard with a full outfit. The better yar outfit be the more fun ye will be having. Get an outfit that will make you feel like a movie star, one that will have someone asking fer yar photo every ten feet.

Start with this here video on how to talk like a pirate.

The best book on the subject be the Pirate Primer, which you can buy here.

Product Questions

We focus on pirate clothing fer adults. We do have a few items that might work for kids, such as a few hats, toy weapons 'n skull caps, but typically no clothing.

We don’t sell cheap polyester Halloween style costumes. We do sell more authentic pirate garb in mainly natural fibers. We focus on the time period from 1580 to 1840 for Europe and North America.

Items we buy from someone else and resell are in the current inventory system and will show up available to purchase on-line, though rarely, sometimes the inventory system is incorrect. Most of the items we make in house are always available to purchase on-line, but they may not be in stock. We will let you know how long it will take to make the item, sometimes just one day, sometimes 4 to 6 weeks depending on our backlog of production.

If you be struggling with finding an outfit we can help you. We recommend that you take a look at the "How to Dress Like a Pirate" or "How to Dress Like a Lady Pirate" first, and see if you prefer any of those outfits. If there isn’t something you like, let us know what you're looking for.

Always start with the middle first (corset, coat or waistcoat), then pick a top and bottom to go with it. Next, pick your accent stuff such as bandana, sash and socks, then the belt, boots and hat. Lastly go for weapons and drinking supplies and the gear to hold them, such as baldrics, holsters n’ frogs.

Our color suggestion to put together an outfit is have each item contrasting with the item next to it, so that all the items are not the same color (unless you want a completely matched set – which was a popular style back then). This means you have a white shirt next to a burgundy waistcoat, with a red sash and black belt over it, and a black pant under it, then red socks and black boots, and a black hat with red bandana. Even though you have 3 red and 3 black item, none of them are next to each other.

We focus mostly on products that pirate n’ wenches wear. We occasionally have a few mermaid products, but we do not carrry Taco costumes.

We don’t have much in terms of home furnishing other than some flags n’ treasure chests. We don’t carry tourist souvenirs like ashtrays, spoons, towels with skull n cross bones, etc.

We try to use the same materials used on the original pirate products. We primarily use natural fabrics such as linen, cotton, silk and wool in arrrr garments. Some of our clothes are made of rayon which is a fabric made from wood pulp. Some of the fancy brocades in our corsets and frock coats arrrr made of synthetic fabric, as natural fiber brocades are almost impossible to find anymore. We use good quality cow hide in most of our leather products. We use steel, brass and wood in our weapons.

We have a few antiques in arrrr shop, but almost everything we carry is a modern reproduction.

It has taken many years of searching the 7 seas to find the finest pirate products. We could tell you arrrr secrets, but we would have to kill ye! Remember that dead men tell no tales.

We have videos all over the website that demonstrate how to wear certain pirate garb, such as bandana, sashes, belts, corsets, skirts, etc.

We do have hundreds of photos of customers in arrrr garb, just visit the arrrr customer page.

That be a fine question. We start with research on original patterns from books, paintings and other historical documents, and we look at what other companies are producing. We have found that clothes made and worn 200 years ago are much different than modern clothing. Pants didn’t have pockets, were worn high on the waist, tight around the calf with a big diaper butt so you would not rip out the crotch when riding horses. We find that most modern folk will not buy the original style clothing because it feels unfamiliar, so we make modification to allow you to feel comfortable wearing it.

Weapon Questions

You must be over 18 to buy any weapons from us, but we are not required to run a background check. We do not sell black powder or musket balls.

All of our swords are made of steel, none of them have sharp edges. We carry 3 types: presentation, battle ready and stage combat. The latter two are designed for real sword fighting.

We can not ship functional black powder weapons to foreign countries or to New Jersey, New York City or Chicago. We are willing to ship blades or replica firearms to foreign countries, but you assume the risk and cost of shipping. If the shipment gets returned we will refund the cost of the items but not the shipping fees, so do your research first to find out what is allowable into yar country.

All arrrr black powder firearm are designed to fire lead musket balls of the proper caliber. Some of our competitors weapons are only designed to blow smoke and make noise, but arrrrrs be fully functional weapons.

We are not allowed to sell black powder or ammo. We suggest you get yar black powder from: powderinc.com and yar musket balls from: trackofthewolf.com

The non-firing replica weapons should not be made to fire, as they are made of soft pot metal instead of ordinance quality hardened steel, which means that it would explode if fired. If you want a firing weapon, then buy arrrr real black powder firearms.

We are not in the business of giving appraisals or assessments of antique weapons. If you brought one in to the store, we could give you the 5 second assessment on whether it's a reproduction or antique. Appraisals to determine value take specialized knowledge and are generally quite expensive.

We can do simple repairs on most black powder weapons from 1580 - 1820. If it is something that will take months to repair, it is not something we want to take on as we have more than we can handle at this time.

We only produce 2 or 3 new firearms each year and we have filled up our schedule for at least the next three years, so we are not entertaining any new requests unless you place a prepaid order of 10 or more firearms of the same type. We only produce firearms for the time period 1580 to 1820. We can do simple repairs on most black powder weapons. If it is something that will take months to repair, it is not something we want to take on as we have more than we can handle at this time.

Customizing Questions

We are happy to custom fit an outfit that we already make in house if you do not fit the standard off the rack size, but there is an additional fee for that service. Pricing is given by request. This will add more time to fullfill the order.

We only use arrrrr own fabric, with other fabrics we don't know how it washes n’ shrinks, if it stretches when sewn, if it's too heavy or too light for it's intended use, if it's natural or synthentic or how the dyes fade or wash out.

We are happy to change the fabric, add trim/lace or custom size one of our current products if we make it in house. We don't take special design requests. We only begin on a new design if we determine it would fill a gap in our current line up n’ we think it will sell well to our current customer market. We only create 3 to 6 new items per year in each category of garb, leather and weapons. It takes 3 to 18 month to get to new design through the development process.

Generally we will not work on products that we did not make.

Watch these videos

Return-Delivery Questions

We want ye to be happy with yar booty.

 

Then ye be havin’ 3 options:

1) We will exchange it fer a different size, color or exchange fer anything else in the store.

2) We be happy to give ye a store credit to be used anytime in the future, no expiration date.

3) We will refund the item with a 15% restocking fee

 

Conditions fer exchanges or refunds:
• Must be made within 6 months.

• Custom made items (such as custom hats n’ coats), socks, n’ underwear arrrr not returnable.

• Send the receipt or invoice n’ it must have with original tags.

• Must be in original condition, can’t be damage, washed, soiled, missing parts.

 

Shipping:

• You will bear the cost of shipping the item to us, we will cover the cost of shipping the exchanged item to you (this doesn't include foreign orders).

• If we send you the wrong items, we will issue you a return label.

If we have everything in stock, we normally pack it the same day and ship it out the next day by US Priority Mail, which typically takes about 2 to 3 days to deliver depending on your location. If we arrrr missing something, we will let you know within 2 days when we expect to have it available. If it's not going to be availabe soon we will give you some other options. If we expect the item within 10 days, we will hold the entire order and ship it the day the item arrives to arrr store. If you have many items in yarrr order, we may ship a part of the order and the remaining items will ship when they come in at no extra charge.

Sorry we are not set up for overnight or next day shipping. We may make an exception with the following rules:

Order must be over $750 before shipping$50 special handling fee plus the standard shipping rateNo more than 30 minutes of phone timeOrder must be completed before 3pmNot during our busy seasons of Sep, Oct, JanNothing is returnable (only exchangeable)

Order from 1- 12 pounds are shipped USPS Priority Mail, which takes 2 to 3 days. Order weight more than 12 pounds will be shipped UPS ground, which can 4 to 7 days. The rate depends on the Zone and the weight of the box

Aye matey! International Shipping is shipped USPS International Priority Mail. Depending on where ya arrrr, it usually takes 10 to 18 days to get to another country, then spends another 1 to 4 days in customs

If the item is heavy or large, extra shipping charges may be added to the order. We will contact you if this is the case. We are willing to ship blades and non-firing replica pistols, but you assume the risk and cost of shipping. If the shipments gets returned, we will refund the cost of the item (if it is not damaged) but not the shipping fees. Let us know if you want the order invoiced a special way for customs, as each country be different, else we will just ship like we ship it to arrrrr domestic customers.

If we greatly overcharge ye on shipping, we will refund the overage after the item has been shipped. We be pirates, but honest pirates, we only take what we need, arrrrgh!

Custom and duties vary greatly and arrrrrr ever changing and it's impossible for us to know them all. We do know most countries will not allow black poder weapons or feathers without a lot of hassle. In all countries it is always the responsibility of the receiver to pay for any customs or duties. We have no idea how these are calculated as it is different fer every item and every country. As a business we cannot classify items purchased as gifts.

You can! Order anything on-line and in the "notes" section of the shopping cart leave instruction that you will pick up the order in store and when. You will be charged the regular shipping fee at the time of your order. When you pick up the order, we will either credit the shipping charge back to your credit card or issue you a store credit for the shipping amount.

Reward Points

You may have purchased from us before without setting up an account. To use your Pirates Rewards Program, click Earn Rewards at the bottom left corner of the screen, and then click Create Account. Use your e-mail and create a Password. That will link your e-mail with your account. After you have done this, you may log-in with that password. You may use it on the same Earn Rewards tab or click Login above the Search line.

Above your e-mail is a Question asking if you already have an account. If not, still click Log In. You may also open the Login screen on a new tab if necessary. Down at the bottom of that screen, the Earn Rewards tab will pop up. You can then follow the steps above and set up your account.

Will I lose them if I set up an account?

No, as long as you have only used one e-mail address. Your point from in store purchases, on-line and outside event all combine in one account. Your points will still be there when you set up an account. However, now you will be able to add your rewards upon making your next purchase with us.

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